REFUND POLICY
Electric Revolution Refund Policy
At Electric Revolution, we want you to be completely satisfied with your purchase. We understand that sometimes things don't work out as planned, so we offer a fair and transparent refund policy.
Here's what you need to know:
Return Window:
- You have 30 days from the date of purchase to return unopened and unused items in their original packaging with receipt or proof of purchase.
- Opened items can be returned within 15 days of purchase with receipt or proof of purchase, subject to a 15% restocking fee.
Items Not Eligible for Return:
- Items that are opened and appear used or damaged.
- Items without a receipt or proof of purchase.
- Items specifically marked as "final sale" or "non-returnable."
- Items purchased more than 30 days ago.
Refund Process:
- You can initiate a return by visiting our store or contacting us via phone or email.
- Once we receive your returned item and verify its condition, we will issue a refund to your original payment method within 5 business days.
- Shipping costs for returns will be the responsibility of the customer, unless the return is due to a mistake on our part.
Warranty:
- Most of the products we sell come with a manufacturer's warranty. Please refer to the product packaging or manufacturer's website for specific warranty details.
- We can assist you with warranty claims by providing a copy of your receipt.
Exchanges:
- If you wish to exchange an item for a different product, you can follow the same return process outlined above.
- Upon receiving your returned item, we will issue a refund to your original payment method and you can then place a new order for the desired product.
We encourage you to review this policy before making a purchase. If you have any questions, please don't hesitate to contact us.
Additional Notes:
- Electric Revolution reserves the right to modify this return policy at any time without prior notice.
- This policy applies to all in-store and online purchases made at Electric Revolution.